- High-quality product or service: delivering real value to the customer
- Solid handle on your financials
- Vivid vision:
A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved.
- Best people:
Superior talents who are also masters of collaboration.
- A performance-oriented culture:
One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability. A culture of the Quality.
- Robust communication:
Open, honest, frank and courageous, both internally and externally.
- A sense of urgency:
The strong desire to get the important things done while never wasting time on the trivial.
- Extreme customer focus:
Owning the voice of the customer and delivering what customers consider truly valuable.
Abstracted from "Achieving Business Excellence" by John Spence
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